Refunds & Returns Policy

Effective Date: 8/7/23

Thank you for shopping at Cup of Cheers! We strive to provide the best products and services to our valued customers. However, we understand that there may be instances where you may need to return or seek a refund for your purchase. This Refunds & Returns Policy outlines the guidelines for handling returns and refunds at www.cupofcheers.com. Please read the following policy carefully before making a purchase.

  1. Eligibility for Returns and Refunds:

1.1 Unopened and Unused Products: Cup of Cheers accepts returns and issues refunds for products that are unopened, unused, and in their original condition. To be eligible for a return and refund, the product must be in its original packaging, with all tags, labels, and seals intact.

1.2 Damaged or Defective Products: If you receive a product that is damaged or defective, we apologize for any inconvenience caused. Please reach out to our customer support team within 48 hours of receiving the item to report the issue and initiate the return process.

  1. Non-Refundable Products:

2.1 Open Products: As part of our commitment to maintaining the highest standards of quality and hygiene, we do not offer refunds for any products that have been opened or used. This includes but is not limited to food items, beverages, perishables, and personal care products.

2.2 Gift Cards and Vouchers: Gift cards and vouchers purchased from Cup of Cheers are non-refundable and cannot be exchanged for cash or any other products or services.

  1. Return Process:

3.1 Initiation of Return: To initiate a return, please contact our customer support team at [email address/phone number] within 7 days of receiving the product. Provide the order number, product details, and reason for the return.

3.2 Packaging and Shipping: Once your return is authorized, carefully package the product in its original condition, along with any accessories or documentation that came with it. Include a copy of the original purchase invoice in the package. Ship the item to the address provided by our customer support team.

3.3 Return Shipping Costs: The customer is responsible for covering the shipping costs associated with the return, except in cases of damaged or defective products.

  1. Refund Process:

4.1 Inspection: Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria for a refund.

4.2 Refund Notification: You will be notified via email regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [number of days] from the date of approval.

4.3 Non-Refundable Items: If the returned product does not meet the eligibility criteria outlined in this policy, we will contact you to arrange for the return of the item at your expense.

  1. Contact Us:

If you have any questions or concerns about our Refunds & Returns Policy, please contact our customer support team at contact@cupofcheers.com. We are here to assist you and ensure your shopping experience at Cup of Cheers remains delightful.

Note: Cup of Cheers reserves the right to amend or modify this Refunds & Returns Policy at any time without prior notice. Any changes to the policy will be updated on our website (www.cupofcheers.com).